Help Center
Find answers to common questions about Confidence Vault
How Escalation Works
Confidence Vault quietly monitors your daily check-ins. Here's what happens if you miss one:
Getting Started
How do daily check-ins work?
Each day at your configured time, you’ll receive a reminder to check in. Click the “I’m OK” button in the email or visit your dashboard. If you don’t check in within your grace period, your trusted contacts will be notified.
What happens if I miss a check-in?
If you don’t check in, your trusted contact(s) are automatically notified with clear instructions on what to do next.
Using the App
What is Quick Check-In?
Use Quick Check-In when you’re heading out — it sets a timer and alerts your trusted contact if you don’t check back in.
Can I pause check-ins?
Yes. You can pause check-ins anytime from your settings. You can pause indefinitely or set a specific end date. Your trusted contacts won’t be notified during paused periods.
Can I change my check-in time?
Yes. You can change your check-in time from Check-In Settings. Choose any time that works for your schedule.
Do I need to wear a device or keep the app open?
No. Confidence Vault works with simple reminders — no wearables or complicated setup required.
What if my schedule changes or I’m traveling?
You can adjust your check-in anytime. It’s designed to fit real life, not a rigid schedule.
What should I store in my emergency vault?
Your vault can include medications, medical conditions, doctor information, pet care instructions, home access info, insurance details, and personal notes. Include anything your trusted contact might need if they can’t reach you.
Getting Set Up
📱 Install Confidence Vault on this Phone
Install Confidence Vault on your phone so it’s always one tap away. On Android, use Chrome; on iPhone or iPad, use Safari. Don’t see an “Install” button? That’s normal — just follow the steps for your phone below.
On iPhone or iPad, use Safari. On Android, use Chrome.
On Android (using Chrome)
- Tap the ⋮ (three-dot menu) in the upper-right corner.
- Tap Add to Home screen or Install app.
- Tap Install or Add to confirm.
- Confidence Vault will be installed on your phone.
On some Android phones, Confidence Vault may not appear on your main home screen immediately after installation. If you don’t see it right away, swipe through your apps or use your phone’s search feature and search for “Confidence Vault”.
For fastest access, press and hold the Confidence Vault icon and move it to your preferred home screen location. Once installed, it opens like a normal app, without browser controls.
On iPhone & iPad (using Safari)
- Tap the Share button (a square with an arrow pointing upward), usually at the bottom of the screen.
- Scroll down and tap Add to Home Screen.
- Tap Add in the upper-right corner.
- The icon will appear on your home screen.
Once added, it opens like a normal app, without browser controls.
If your browser shows an Install prompt, just tap Install and follow the steps.
Why do this?
- Faster access when you need it
- Easier to find on your phone
- Feels more like a regular app
Setup & Contacts
How do I add a trusted contact?
Go to Trusted Contacts in the sidebar. Enter their name, email, and create a PIN they’ll use to access your vault. They’ll receive an onboarding email with instructions.
Account & Security
How secure is my data?
All data is encrypted in transit and at rest. Your vault is only accessible to your trusted contacts when an escalation is active, and they need the correct PIN. We never share your data with third parties.
How do I cancel my subscription?
Go to Account and click “Manage Billing.” You can cancel your subscription there. You’ll retain access until the end of your billing period.