Help Center
Find answers to common questions about Confidence Vault
How Escalation Works
Confidence Vault quietly monitors your daily check-ins. Here's what happens if you miss one:
Getting Started
How do daily check-ins work?
Each day at your configured time, you’ll receive a reminder to check in. Click the “I’m OK” button in the email or visit your dashboard. If you don’t check in within your grace period, your trusted contacts will be notified.
What happens if I miss a check-in?
If you don’t check in, your trusted contact(s) are automatically notified with clear instructions on what to do next.
Using the App
What is Quick Check-In?
Use Quick Check-In when you’re heading out — it sets a timer and alerts your trusted contact if you don’t check back in.
Can I pause check-ins?
Yes. You can pause check-ins anytime from your settings. You can pause indefinitely or set a specific end date. Your trusted contacts won’t be notified during paused periods.
Can I change my check-in time?
Yes. You can change your check-in time from Check-In Settings. Choose any time that works for your schedule.
Do I need to wear a device or keep the app open?
No. Confidence Vault works with simple reminders — no wearables or complicated setup required.
What if my schedule changes or I’m traveling?
You can adjust your check-in anytime. It’s designed to fit real life, not a rigid schedule.
What should I store in my emergency vault?
Your vault can include medications, medical conditions, doctor information, pet care instructions, home access info, insurance details, and personal notes. Include anything your trusted contact might need if they can’t reach you.
Getting Set Up
📲 Add Confidence Vault to Your Home Screen
You can place Confidence Vault on your phone’s home screen so it opens like a regular app.
No app store download required.
iPhone / iPad (Safari)
- Open Confidence Vault in Safari
- Tap the Share button
- Scroll down and tap Add to Home Screen
- Tap Add
Tip: The Share button looks like a square with an arrow pointing up.
Android (Chrome)
- Open Confidence Vault in Chrome
- Tap the 3-dot menu in the top right
- Tap Add to Home screen or Install app
- Tap Add or Install
Tip: The wording may vary slightly depending on your phone.
Why do this?
- Faster access when you need it
- Easier to find on your phone
- Feels more like a regular app
Setup & Contacts
How do I add a trusted contact?
Go to Trusted Contacts in the sidebar. Enter their name, email, and create a PIN they’ll use to access your vault. They’ll receive an onboarding email with instructions.
Account & Security
How secure is my data?
All data is encrypted in transit and at rest. Your vault is only accessible to your trusted contacts when an escalation is active, and they need the correct PIN. We never share your data with third parties.
How do I cancel my subscription?
Go to Account and click “Manage Billing.” You can cancel your subscription there. You’ll retain access until the end of your billing period.