Help Center

Each day at your configured time, you'll receive an email reminder to check in. Click the "I'm OK" button or visit your dashboard to confirm. If you don't check in within your configured grace period, your trusted contacts will be notified.

If you don't check in within your configured delay, your trusted contact receives an email alert. They can then access your emergency vault using their PIN to see your critical information. Once you check in again, your trusted contact receives an "all clear" notification.

Go to your dashboard and navigate to "Trusted Contact" in the sidebar. Enter their name, email, and create a PIN they'll use to access your vault. They'll receive an onboarding email with instructions on how to access their portal.

Yes! You can pause check-ins anytime from your settings. You can pause indefinitely or set a specific end date. Your trusted contact won't be notified during paused periods.

Your vault can include medications, medical conditions, doctor information, pet care instructions, home access info (like where to find keys), insurance details, and personal notes. Include anything your trusted contact might need if they can't reach you.

All data is encrypted in transit using TLS and at rest in our database. Your vault is only accessible to your trusted contact when an escalation is active, and they need the correct PIN. We never share your data with third parties.

Go to Account Settings and click "Manage Billing." This opens the Stripe customer portal where you can cancel your subscription. You'll retain access until the end of your billing period.

Yes, you can customize your check-in time from the Settings page. Choose any time that works for your schedule. The system respects your timezone setting.