Privacy Policy

1. Information We Collect

We collect information you provide directly, including your email address, password, emergency vault content, trusted contact information, and check-in preferences. We also collect usage data such as check-in times and subscription status.

2. How We Use Your Information

We use your information to provide the Confidence Vault service, including sending check-in reminders, notifying your trusted contact when escalation is triggered, processing payments, and improving our service.

3. Information Sharing

Your emergency vault information is shared with your designated trusted contact only during an active escalation (when you've missed a check-in). We do not sell your personal information. If you accept analytics cookies, limited website usage and advertising-measurement data may be processed by Google Analytics and Meta as described in Section 7. We do not send emergency vault content or trusted-contact information to these analytics services. We use Stripe for payment processing and Mailgun for email delivery.

4. Data Security

We implement industry-standard security measures including TLS encryption for data in transit, encrypted database storage, and secure password hashing. Your trusted contact's vault access is protected by a PIN you create.

5. Data Retention

We retain your data as long as your account is active. When you delete your account, we permanently remove your personal data within 30 days. Some data may be retained longer if required by law.

6. Your Rights

You can access, update, or delete your personal information at any time through your account settings. You can also export your data or request that we delete it by contacting support.

7. Cookies

We use essential cookies to maintain your login session. We also use Google Analytics 4 (GA4) to understand website traffic and usage. GA4 may use first-party cookies and similar technologies and may collect information such as pages viewed, interactions, approximate geographic information, browser and device information, referral or source information, and related usage data. We use this information to understand and improve the website and the effectiveness of our marketing. Analytics data is processed by Google according to Google's applicable privacy and data-processing terms. If you accept analytics cookies, we also use Meta Pixel on public marketing pages to measure page views and completed account registrations and to evaluate the effectiveness of our Meta advertising. Meta Pixel may process page URL and referral information, browser and device information, approximate location derived from network information, and Meta browser or advertising-interaction identifiers. We do not send Meta names, email addresses, phone numbers, Confidence Vault account identifiers, payment identifiers, emergency vault content, or trusted-contact information. We do not currently use Meta Conversions API, advanced matching, Google Ads conversion tracking, or Google Tag Manager.

8. Contact

For privacy questions, contact us at privacy@confidencevault.com.